The award winning Tuxedo eccount and Prepaid card products offer businesses and consumers secure, innovative and flexible stored value solutions.

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Customers

As a customer, you get so much more. Not only can you earn up to 15% cashback on your purchases, but you can also earn money with our Recommend a Friend programme!

To help you get the most from your Tuxedo MasterCard® or Maestro® Prepaid Card and

eccount, we’ve developed tips and tools to make it easy to manage your money.

Here you will find details on the essential features of using your card and eccount, such as how to get balance alerts, move money or block your card. You can also make use of our online tools such as exchange rate calculator and ATM and Top-up locators.

Ways to manage your money:

Simply log-in online, call the automated telephone line or send a text.

  1. Log-in online: log-in and choose ‘eccount Summary’ or ‘Move Money’ tabs
  2. Call our automated telephone line: 0845 225 0043 or 020 7070 4905
  3. Text the bold words from the list below to 80777:

Your Money

BAL
Check total balance
BAL XXXX
Check card balance
BAL ECC
Check eccount balance
MOVE amount from XXXX to XXXX
Move money from card to card
MOVE amount from ECC to XXXX
Move money from eccount to card
MOVE amount from XXXX to ECC
Move money from card to eccount

Your cards

BLOCK
Block your card(s) from being used
BLOCK XXXX
Block a specific card from being used
UNBLOCK
Enable your card(s) after blocking use
UNBLOCK XXXX
Enable a specific card again after blocking use
LOST
Report your card(s) lost
LOST XXXX
Report a specific card lost
STOLEN
Report your card(s) stolen
STOLEN XXXX
Report a specific card stolen

Notes:

Amount indicates the money value and XXXX indicates the last 4 digits of the 16 digit card number.

This service only applies if cards are registered to the mobile number that the text is being sent from.

Balance updates by text: standard network rates apply when you text us. Text replies from us are FREE.

Block, unblock, lost and stolen card services are FREE of charge. Move money services by text, call or online are: charged at 20p each.

Full details of all our fees can be found in the terms and conditions for the Tuxedo eccount and MasterCard® or Maestro® Prepaid Card.

Buy now get £5 free

Get £5 FREE when you make an initial load of £50 or more.

Buy now

Introducing the eccount

Find out more

Get Tuxedo Cashback!

Receive up to 15% Cashback when you shop online at over 1000 retailers.

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* £5 Free offer valid when making an initial Top-up of £50 or more within 14 days of activation. Offer subject to change. The Tuxedo MasterCard Prepaid Card services are provided by Tuxedo MoneyPlus Limited .MasterCard and the Maestro brand mark are registered trademarks of MasterCard International Incorporated and Affiliates. Card issued by Newcastle Building Society (“NBS”) pursuant to licence by MasterCard International. NBS is authorised & regulated by the Financial Services Authority as an issuer of e-money (registration no. 156058). NBS subscribes to the Banking Code, copies of the Code are available upon request.